Handling Your First Order Like a Pro

So you have all your top products uploaded on your Web Shop, you’ve shared links to all your social media networks, and boom! You get your first order! Don’t panic, here’s what you need to know to make sure it goes as smoothly as possible:

• Packaging: You know your product is awesome, so ensure that you put it in an awesome package! We recommend clean, new, gift bags with your branding printed on it. Recognition of your brand when sending out products is important. But not to worry, if you don’t have branded packaging, then any brand new gift bags like in the picture below will do.
• Timely Delivery: Sky.Garden promises customers within Nairobi fast & safe delivery, sometimes as quick as 2 hours! So if you don’t want to disappoint your customers, then ensure that you have your product packaged and ready for dispatch the moment you get your order. Our customer service agents will notify you with the name of the delivery rider that will come and collect the product from your shop.
• User Reviews: Every customer that buys from you will be asked to rate your services and write a review on your Web Shop. This review will be public for other potential customers to see before they make an order with you. It is important that you keep this in mind when dispatching your products.
• Payment: Sky.Garden pays merchants immediately the customer approves the product they have received. The product will be delivered to the customer, they will review that it’s what they wanted, and give authorization for the payment to be made to the merchant. If the product is not accepted then it will immediately delivered back to the you, the merchant, at no cost to you. So ensure that you dispatch exactly what the customer ordered! All payments are done to your Sky.Garden Virtual Wallet.