How new orders are received

Once a customer places an order, the merchant will receive a notification on email, the Sky.Garden merchant app and on sms. You will then be required to confirm availability of the product and the pick up location to allow our team to plan delivery to the customer. 

Confirmation of product availability triggers the delivery process from our end in coordination with our delivery partners and moves the product from new to confirmed which is then communicated to the customer. 

If the product is not available, we will cancel it or outsource from another merchant on our platform.